Terms of Service & Privacy Policy

Service Limitations

For safety and liability reasons:

  • We do not step on ladders higher than three steps (or three feet) and we do not lift items over 25 pounds.

  • We do not clean animal/human feces, urine, vomit, blood or other similar bio-hazard substances.

  • We do not clean walls, ceilings, exterior windows, screens, filters, vent hoods, interior dishwasher, interior washing or drying machines and garages.

  • We do not offer the following services: carpet shampooing, steam cleaning, stain, mold nor insect removal.

  • We do not clean any remodeling/construction related residuals such as concrete, paint, grout or cement.

  • We do not clean under ANY of the following circumstances: if there is any type of remodeling, construction or moving taking place, as well as any lack of running water or electricity at the property. However, an exception can be made if the customer agrees to get the service done without the Guarantee of Service (please see below for details). Note: this is due to the fact that the client’s property will most likely get dirty again even after the cleaning service has been performed.

 

Guarantee of Service

We are confident about our work and deeply committed to delivering the best cleaning service results. If for any reason you believe that something was not done properly or overlooked during the cleaning service, please contact us within 24 hours and we will make it right within the next 48 hours.

This will NOT apply if:

  • You are home during the cleaning service. If you’re home and you notice something is wrong, please feel free to give specific instructions to the cleaning team or contact us directly.

  • Your claim was reported anytime past the 24 hours from the completion of the service.

  • Your home is under construction/remodeling at the time of the cleaning service.

  • You did not have electricity or water available during the time of the cleaning service.

 

Arrival Notice 

We value punctuality and we strive to always be on time. However, we provide an arrival/departure window of 60 minutes before and after the scheduled time. This is in case we have to deal with unforeseen circumstances as is the case with the unpredictability of traffic, parking and any other surprises. Please note, we will contact you immediately if we are running late.

 

Entry to Homes

There are TWO possible ways for us to enter your home:

  • Be at home during the time of the cleaning service. This option gives you the ability to receive and depart your cleaning team when they’re finished.

  • Provide us a door code or leave the key somewhere out of sight and provide us with the instructions to find the key. In this case, the customer releases Bright N Fresh LLC from any and all liability that may arise from any damage/irregular situation. Additionally, the customer agrees and understands that he/she will be responsible for any damages/irregular situations that are caused before and/or after the cleaning service. An exception can be made should the customer have specific proof that demonstrates the contrary. This is due to the fact that some customers may have different services throughout the day and various people coming in and out of the property.

 

Payment Options and Tips

Payments can only be processed online through Stripe using a credit or debit card. We require payments to be made 24 hours prior to the cleaning service. If we do not receive payment on time, we have the right to cancel the appointment and the customer will be charged a cancellation fee of $70.00.

Tips are not mandatory but they're greatly appreciated. They can be added at the time of booking or it can be given directly to your cleaning team at the time of service.

 

Cancellation Fee

We understand that occasionally a customer may need to cancel or reschedule an appointment. If this is your case, please email us at hello@brightnfresh.com or call us immediately (424) 291-2840. This allows us to service other appointments and manage our team’s schedules more efficiently.

Cancellations made within 48 hours prior to the cleaning service will be charged a cancellation fee of $35.00 per each cleaning lady. Cancellations made within 24 hours prior to the cleaning service or lack of cancellation notice (cleaning team unable to gain access to the property, free street parking not available and customer not being able to provide a parking spot) will be charged a cancellation fee of $70.00 per each cleaning lady. This fee is meant to help cover our cleaning team’s expenses.

 

Refunds

We do not process refunds of payments after the cleaning service has been performed. However, we do offer our customers our Guarantee of Service.

 

Price Increases

Bright N Fresh LLC reserves the right to adjust service prices at any time. Our regular customers will be notified 14 days prior to any price increase.

 

Liability/Damage

Bright N Fresh LLC is fully bonded and insured. Please notify us within 24 hours of the cleaning service if any damage occurred during the service.

Items excluded from liability are: cash, jewelry, one-of-a-kind items or hard to get items; items of sentimental value, art, antiques and electronics.

 

Privacy / What do we Use Information For

We collect your information to personalize your experience, improve customer service, process transactions and send periodic emails or text messages.

The safety of our customers is very important to us. We guarantee discretion and we do not share information with any third parties. For your protection and the safety of our cleaning teams, we are fully bonded and insured.

 

Changes to Our Privacy Policy

We have the right to change these Terms of Service at any time without notice. By using our services you agree to be bound by the current version of these Terms of Service.